Frequently Asked Questions
About Us
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We would like to brief you on why scan corner is ideal for your digitization works rather than choosing other companies:
- No other provider offers you so much service for so little money! When making a comparison, look out for hidden costs.
- Despite the excellent technology, manual post-processing is inevitable for the best result. After digitization, each image is post-processed by our employees. This includes color and brightness correction or the removal of remaining scratches or cracks. That is the reason why ScanCorner is so popular with many of our customers.
- After the editing process, you have the option of viewing your pictures and films in advance and sharing them conveniently with your family, friends and relatives. If you are not satisfied, you can let us know and we will correct it!
- If you have placed a standard order, you will receive a personalized DVD including images of your order. Due to the attractive packaging, the DVD is also ideal as a gift.
- So that you don't have to wait long for the DVD (s) to be delivered and you can exchange your memories quickly and conveniently, we also provide you with a download link for a period of two weeks after completion of digitization.
- When dealing with personal data, transparency is very important. You will be informed by us about every processing step and you can track your order as soon as it has left our house with the help of the tracking option of the Swiss Post.
- We only promise the best quality of our service. For you, this means that you first have to pay the bill after digitization and after the image / video preview. So you only pay when you are satisfied!Our customer service representatives are trained photo porters and will be happy to help you with any questions or problems. Contact us, we look forward to your call!
We are so glad to hear that, if you want to contribute to Scancorner, kindly drop an email to info@scancorner.in with the details.
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Our total team at Scancorner India is of 50 employees who work on scanning, restoration, packing and video/audio capturing processes.
Photo Scanning
With glass slides we have to remove the frames in order to achieve an optimal scan result. After digitizing, the pictures are framed again.
We can save the images upto 45days after the completion of the order.
This is possible for a small surcharge. Scancorner normally scans the entire negative strip, which is easier to use and therefore more efficient. If you do not need a few images in your collection of negatives, we recommend that you digitize the entire range and make the selection later on the PC, which will save you a lot of time. If you only want to have a few negatives digitized, please note this when ordering and clearly mark the selected images.
We recommend using Google Chrome or Mozilla Firefox. If this does not solve the problem or it solves itself, please send us a message to info@scancorner.in
In a DVD we can fit up to 4Gb of data, according to the quantity of images you have we can provide the data in multiple DVDs.
Yes,we can delete the whole files or images if you don't want them.
Online gallery contains low resolution images which are only meant for preview. After the payment is made a download link is provided to the customer with high resolution images.
Gallery link will be active for 60 days after the link is shared to the customer.
Online gallery is provided to preview the scanned files by the customer and to collect the feedback if any.
Yes, we can scan and restore the images once we receive the images.
You can send us the analog image, from that we can scan and restore the data for you.
Yes, you can mark or select the photos you want us to scan and restore with an applicable additional charge.
We recommend you to save the photos in DVD as we have more storage space.
Negatives and Slides have a defined front and back. Checking this is part of our standard process. However, if individual slides have been lined up the wrong way round, scanned images may also be reversed. Please check this when you look at your online gallery and let us know your comments at info@scancorner.in
A photo is a processed form of a negative. If you develop a negative as a photo, you always lose image information - the resolution. Since the photos are used more often, negatives are often in better condition than photos. Therefore, it is generally better to digitize negatives.
We use the Epson V800 and V850 scanners for smaller and medium-sized albums. Our Epson Workforce DS-5000 is also used for larger albums.
We digitize 35mm(colour and B&W), 110mm, 126mm, 127mm, APS films, Medium format Negative 6x9cm, Large negative format 10x15cm and 20x25cm
Yes, we do digitize medium format negatives.
Yes, we can burn the digitized photos on CD.
Yes, we do digitize disc negatives.
Yes, we can scan them at a minimum order value.
Only at APS do we cut your film into strips of 4 images.
Digital Image Correction and Enhancement (Digital ICE) is a manufacturer-independent technology for digital image correction that is integrated in many high-quality scanning devices. It works very reliably and guarantees a significant improvement in image quality as soon as it is scanned, as dust, scratches and other surface damage are automatically removed.
At ScanCorner we store the media upto 45days, so you can contact us at info@scancorner.in mentioning your order details.
Because analog photos, slides and negatives don’t last long. They fade over time.
We take an average of 2-3 minutes to work on a single photo to remove the dust, cropping and colour enhancements. If the image is highly damaged we go for advanced restoration process which may take upto one day.
This may happen due to poor original image quality while restoration.
Yes, the original photo is safe and we don't alter the original image as we duplicate the image and make the changes.
Yes, we do offer free estimates upto 5 pictures.
Yes, once the DVD is produced you can watch it in your DVD player.
Optical storage media (burned)
CD & DVD: 5 - 10 years
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Hard disk (HDD)
2 - 10 years (built-in hard drive)
10 - 30 years (external hard drive)
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USB stick, flash memory
10 - 30 years (as a backup)
- We recommend that you back up your precious memories on two storage media in order to avoid sudden and unintentional loss. Alternatively, you can also save your files on a cloud such as Dropbox, Onedrive or similar.
We digitize your slides and negatives with a resolution of 3000 dpi, which corresponds approximately to the resolution of a digital camera with 10 megapixels.
Yes, you can share the link with your friends and family to view the online gallery.
We will send you the soft copies through download links.
No technical knowledge is required to place an order.
If you want to scan by yourself, you need to have the scanning equipment and hands on experience to scan and restore the images without damaging them.
You can simply send an email and get them scanned by us instead of buying the whole setup.
Kindly check your website www.scancorner.in for more options to place an order with us.
As we are in the line of business from past 10 years and have enough expertise in the scanning and restoration process. Its better to outsource rather than erasing the memories forever.
Pricing
The pricing depends upon on the category of the video tape falls. For more information on pricing please visit our website link https://www.scancorner.in/video-conversion-prices/
We charge according to the category in which the super 8mm film falls, you can check the pricing on our website. https://www.scancorner.in/video-conversion-prices/
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To obtain a quotation from us all you need to do is send an email or whatsapp us with the required details so that we can revert you with the quote.
There are no hidden costs involved in the scanning process, if at all there are any extra rework on the order we will inform you before hand for your approval.
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We do charge extra for shipping and it will be included in the quotation.
We currently offer the following payment options for our services:
- Paypal
- Transfer
- After the digitization is complete, you will receive an automated email with payment details and further information
The service is billed through an email from our operations team.
Quality
It should be noted that the maximum resolution can vary depending on the medium. A maximum resolution of 1200 dpi is possible for a photo, while a resolution of 4000 or 5000 dpi is possible for slides and negatives.
ScanCorner scans slides and negatives at 3000 dpi and paper prints at 600 dpi, which corresponds to the optimal compromise between quality and file size. On request and for a small surcharge, we can also scan these formats with 4000 dpi or 1200 dpi.
Dpi stands for “dots per inch”, ie how many pixels there are per inch (2.54cm). The higher the number of pixels over a given length, the higher the scan quality.
At ScanCorner, each of your images is manually post-processed by our employees. This is not an empty advertising promise, but our quality feature and is included in both our standard and the Eco-Scan! Only with this process can we guarantee you our first-class scan quality.
Registration & My Account
We currently offer the following payment options for our services:
- Paypal
- Transfer
- After the digitization is complete, you will receive an automated email with payment details and further information
We will automatically deactivate your account after one year of inactivity. If you wish to deactivate it earlier, please send us an email to info@scancorner.in or contact us by phone.
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We try to keep the order you want after digitization. However, we would like to point out that a comprehensive control of the labels and sequence cannot be guaranteed.
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You are welcome to use our services from abroad. However, please note the increased shipping costs to your home country. If you are interested, please send us an email: info@scancorner.in
Your account details can be changed at any time. To do this, click on the "Log in" button on our website and then on "Edit profile". Your current order will not be changed. Please note that your current order will still be sent to the address given when you placed your order. If you wish to change your address, please let us know by phone or email.
After each completed processing step, you will receive an automated status message from us. If you still want to check your current processing status on our website, please click on the "Log in" button and log in. The current status information is then displayed.
Your order can be canceled until digitization begins. Please contact our customer service by phone or email. However, if we have already received your film material, we will charge you the postage for the return shipment.
Safety
We save the data upto 45 days with us after the completion of the order.
We provide you the high-resolution scans through a download link, where you can download and save the media.
We keep copies of the scanned photos up to 45 days.
The scanning and restoration work is done at our office space near Sheelanagar, Visakhapatnam, Andhra Pradesh.
Please always send your video tapes in the slip-in sleeve of the VHS so that they are well protected when they are sent on their way. It is also advisable to send this in a padded letter or in a package that is impermeable to water.
Photos and negatives are usually kept in envelopes or folders. Protect your media from unwanted moisture with a plastic cover and send it to us as a package. We recommend that you use the parcel shipping method to avoid accidental kinking.
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The privacy and protection of your images is of central importance to us. In order to prevent the misuse of your material and to protect your privacy, each order is only processed by one employee. In addition, there is no internet access on our internal servers. We can guarantee that your private memories will never be viewed by third parties.
We recommend that you send your order as an insured package. This enables parcel tracking and your parcel won't get lost on the way to us.
Once we have received your order, it will be repacked in sturdy transport boxes and sent to our scan center with other orders. We work with DHL and Fedex, which are known in India as very reliable parcel service providers. After completing your order, we will send your order back with a tracking number. So you can be sure that your order can be tracked at any time during transport and will not be lost.
We are pleased that you place your trust in us with your order. In the following, we will introduce you to our safety concepts in the individual departments and process steps.
(a) Data protection for image material : After we have received your order, it will be assigned to an employee who is responsible for it throughout the entire process. During digitization, but also during manual post-processing, we make sure that your images cannot leave our premises. Our workplaces are not connected to the Internet and there is therefore security against misuse. After the digitization and post-processing has been completed, we will load your order in encrypted form into our online gallery. Only you will receive the access link. To complete your order, your media will be burned onto a customized DVD and uploaded for download. This link will be automatically removed within a two-week period. For a repeat order, we will keep your order as a backup for another 60 days.
(b) Work process control: Dealing with sensitive documents requires a secure process chain. As soon as we receive your order, it is registered with us and can be tracked at any time. While you receive an automatic status message after every completed work process, every employee is noted internally and we know, for example, B. who processed your order when and what he did with it. This means that we can not only prevent originals from falling into the wrong hands, but also rule out that an order is lost.
(c) Sophisticated logistics: We recommend that you send your order as an insured package. This enables parcel tracking and your parcel won't get lost on the way to us.
Once we have received your order, it will be repacked in sturdy transport boxes and sent to our scan center with other orders. We work with DHL and Fedex, which are known in India as very reliable parcel service providers. After completing your order, we will send your order back with a tracking number. So you can be sure that your order can be tracked at any time during transport and will not be lost.
(d) Security precautions from the customer's point of view: We endeavor to avoid any transport and data protection risk, so we ask you to send your order safely in stable and unbreakable boxes on the one hand and to enclose your order confirmation on the other. In this way, problem-free delivery can also be guaranteed for the part of the transport route where the customer is liable. Please also inform us in good time if you do not want an online gallery or a download link. We will of course take these wishes into account.
Video Conversion
Yes, you can select a particular section of video to be digitized, but you need to mention the duration time.
It depends upon the quantity you send us. The minimum time we take to digitize any video is 4-6 weeks.
Yes, we can also digitize Mini-DVDs.
Yes, we do provide .mov format at the conversion from the video format.
Yes, we do burn the digitized videos on CD/DVD.
Yes, we can sort the distorted audio in Hi8 Cassette.
Yes, we can sort the distorted video in Hi8 Cassettes.
We can digitize VHS, SVHS and VHS-C formats.
We request you to email the quantity and requirements to our email info@scancorner.in So that we can get back to you with a quote for the same.
Yes, we do retain sound track(if it has) while digitizing Super 8mm film.
We provide the output video of .mpg, .avi, .mov, and .mp4 formats.
Yes, if your DVD has audio in it, we can provide you the output with audio.
Yes, we do customize the DVD with our ScanCorner logo embedded on it.
Yes, once the video is digitized you can enjoy playing it in your DVD player.
To edit and process the video, our employees need to keep a watch on the film while processing. But the privacy is take care where only a dedicated employee can watch and edit the film.
Yes, we do store the digitized video after the completion of order upto 45 days.
Yes, you can send us the photos and videos at the same time.
Yes, we do provide a link where you can preview the 3 minutes of the entire video and let us know the feedback if any.